Close this window and click on your ActivManager icon in the system tray. Alternatively, take this computer to another known working ActivBoard to see if it works properly. If the issue persists please contact Promethean Technical Customer Support. If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure that the Mouse option is selected. If you have an older version of ActivDriver, please update it by downloading and installing the latest version.
||18 April 2017
||Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
||Free* [*Free Regsitration Required]
On the Hardware tab, you can check the version of ActivDriver installed on your computer and compare to the latest version on our Support site.
Your privacy is very important to us. Click the ActivManager icon and select Control Panel. If you continue without changing these settings, you consent to this.
Everyone is welcome to follow this guide, but we advise against moving any equipment or working within critical components of your operating system unless you have ueb and are comfortable doing so. Please consult article for more information.
If the issue persists please contact Promethean Technical Customer Support.
Activbowrd this window and click on your ActivManager icon in the system tray. Reconnect the power supply and USB cable. Alternatively, take this computer to another known working ActivBoard to see if it works properly.
Check the Device Manager again to see if the computer is detecting the ActivBoard. If you are a Linux user, please consult article for further information.
If your ActivBoard is not detected by the computer, ensure your cables are connected securely, check the ActivBoard is powered and try all available USB ports on your computer. If there is an error status, manually update the ActivDriver following article Read our cookie activboarf.
Promethean cannot support third party cabling, including USB extension cables or adaptors. Ensure that all of the cables are correctly connected, including the USB cable that plugs into the upper left corner behind the ActivBoard.
If the ActivBoard is listed in the Hardware tab, it has been recognised by the computer and you will be able to use the ActivPen as normal. If you still need technical support, please contact us. If you have an older version of ActivDriver, please update it by downloading and installing the latest version.
Disconnect any adaptors or extension cables from the ActivBoard and computer and connect only the cabling that came with your ActivBoard. Follow the instructions displayed on the ActivBoard, clicking on the crosses with the ActivPen.
Promethean Support Article
Ensure the latest version of ActivDriver is installed. If the ActivPen is not interactive, try another working ActivPen. For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws. You can download the update from our Support site.
1st Generation ActivBoard
If the ActivBoard is not listed, check whether you have a wallbox or any adaptors. If you see a red X on your ActivManager icon this indicates that the ActivBoard is not detected by the computer. If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure actibvoard the Mouse option is selected.
If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall. If none of the devices in this section have an error status and you do not see a device named Promethean ActivBoard, please perform the following steps.